Terms and Conditions

Solta Lingerie – Terms and Conditions of Sale

1. Introduction and Company Information

These Terms and Conditions set out the rules that apply when you use the Solta Lingerie website and when you purchase products from it, including in relation to payment and delivery.

By using our website, you agree to be bound by these terms and conditions. We recommend you read through them before placing an order with us.
We may change these terms and conditions at any time. The version in force at the time you use our website or purchase a product will apply.
It is also important to read our Privacy and Cookie Policy, as these apply to your use of the website.
Solta Lingerie is a trading style of Toss Ltd, registered in England and Wales under company number 12466454.
Contact: Customer service is available via email at love@soltalingerie.com.
VAT: Toss Ltd does not currently have a VAT registration number.

2. Ordering and Contract Formation

The Contract of Sale: The contract between you and Toss Ltd (trading as Solta Lingerie) comes into effect when you receive a Dispatch Confirmation email from us.

Legal Ownership: Ownership transfers once full payment is received and the products are dispatched.
Governing Law: These terms are governed by the laws of England. Both parties submit to the jurisdiction of the English Courts.

Product Availability: All purchases are subject to availability. If an item is out of stock, we’ll contact you promptly to discuss alternatives or issue a refund.

3. Pricing and Payment

Pricing and Product Information: Prices are correct at the time of publishing but may change without notice.

We strive for accurate colour representation, but screen variations may occur.
If an item is incorrectly priced, we’ll contact you to confirm if you wish to proceed at the correct price or cancel your order.

Payment Methods: We accept Visa, Mastercard, Maestro, American Express (AMEX), and PayPal.

Confirmation: By placing an order, you confirm your payment details are correct and authorised.
Security: Please do not email card details. Payments are processed securely via our third-party payment provider.

4. Promotions and Discount Codes

Limit: One code per customer; cannot be combined with other offers.
Use: Codes are valid only on specified items and within promotional periods.
Coupon Code: Must be applied at checkout; cannot be added after purchase.
Alteration: Promotions may be changed or withdrawn at any time.

5. Shipping and Delivery (UK ONLY)

Delivery Area: We currently deliver only within the United Kingdom.

Dispatch and Packaging: Orders are typically dispatched within 48 hours (Mon–Fri). All deliveries are via Royal Mail Recorded Delivery and require a signature. We do not currently offer different packaging options.

6. Returns, Exchanges, and Refunds

General Returns Policy: Refunds or exchanges are available within 30 days, provided the item is unworn, in perfect condition, and with all tags attached.

Unworn and unwashed.
In original condition with tags attached.
Hygiene Note: Please try on bottoms over underwear; items with signs of wear cannot be accepted.
Faulty Goods: Contact us at love@soltalingerie.com if your goods are faulty.

Returns Process: Customers are responsible for return postage. Refunds and exchanges are processed within one week of receipt. Credit card refunds may take additional time to appear depending on your provider. Refunds cannot be made to third parties.

For more information about Returns and Refunds, click here.

Care of Products: All lingerie should be hand-washed only. We are not responsible for damage caused by machine washing or misuse. For care tips, click here.

7. Limitation of Liability

We are liable only for foreseeable losses due to our breach or negligence.
Maximum liability is limited to the total paid for the order.
We are not responsible for indirect, consequential, or business-related losses.
We strive for accuracy but do not guarantee all website content is current or error-free.