Privacy Policy
Solta Lingerie Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Solta Lingerie website (the “Site”).
Personal Information Collected by Solta Lingerie
While shopping online, we understand that you need to be sure all of your personal details are kept safe and secure. At Solta Lingerie, we take the privacy of your personal data very seriously and are committed to protecting personal data, supporting your privacy rights, and complying with UK laws and regulations on data protection. This notice explains when we collect your personal data and what we do with it. It applies to data collected by e-mail, phone, website use, social media, newsletter sign-ups, account creation, or participation in events and competitions.
Information We Collect Automatically (“Device Information”)
When you visit the Site, we automatically collect certain information such as your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect details about pages viewed, search terms used, referring sites, and how you interact with our website. We collect this information using cookies, log files (which track IP address, browser type, ISP, pages visited, and timestamps), and web beacons, tags, and pixels that record browsing behaviour.
Information You Provide (“Order Information” and Account Details)
When you make or attempt to make a purchase, we collect your name, billing and shipping addresses, payment details, email, and phone number. We may also collect your social media ID, device and browser details, username and password, and preferences regarding communication and marketing. We refer to all this as your “Personal Information”.
How We Use Your Personal Information
We use your data to fulfil orders, manage your account, and respond to your requests. We may also use it to send newsletters, offers, and promotions, improve our website and customer experience, remind you of items left in your cart, and prevent risk or fraud (for example, by checking IP addresses).
Sharing Your Personal Information
We may share your data with trusted third-party providers who help us operate our business, such as Shopify (store platform) and Google Analytics (usage insights). Your data is processed within the UK and EEA, in compliance with all applicable data protection laws. We may also share data to comply with legal requirements or protect our rights.
Security and Retention
We are committed to keeping your data secure using technical, physical, and organisational measures to prevent unauthorised access, loss, or misuse. Only authorised staff can access your data and are bound by confidentiality agreements. We retain your data only as long as necessary—typically up to 7 years to meet legal and tax obligations. For updates or deletion requests, contact love@soltalingerie.com.
Your Rights and Contact Information
Under data protection law, you have the right to be informed, access your data, correct inaccuracies, request deletion, restrict or object to processing, and transfer your data. You may also withdraw marketing consent at any time by contacting love@soltalingerie.com. If unsatisfied, you can contact the Information Commissioner’s Office (ICO) via www.ico.org.uk.
Links to Third Parties
Our site may contain links to external sites or social platforms. We have no control over how those third parties collect or use data, so we encourage you to review their own privacy policies.
Children’s Privacy
Our site is not intended for users under 13, and we do not knowingly collect their data.
Changes to this Privacy Notice
We may update this policy to reflect legal or operational changes. By using our website, you consent to this Privacy Policy and acknowledge that Solta Lingerie is not responsible for unauthorised data access beyond its control.
Cookies Policy
Cookies help our website function and improve your experience. They store your cart contents, delivery details, and login preferences. You can disable cookies in your browser, but this may limit functionality and prevent orders from being placed.
Behavioural Advertising
We may use your data for targeted advertising based on your interests. You can opt out through the Digital Advertising Alliance at http://optout.aboutads.info/.
Do Not Track
We do not change our data collection practices when receiving Do Not Track browser signals.
Contact Us
For questions, requests, or complaints about this Privacy Policy, contact us at love@soltalingerie.com.