Shipping & Delivery

We dispatch all orders from our UK location. We currently offer delivery only to addresses within the United Kingdom.

Dispatch Time: We aim to dispatch your order within 1 working day (Monday to Friday), excluding weekends and UK Public/Bank Holidays.
Tracking: All orders are sent using a tracked and signed for service.
Order Changes: Once an order is dispatched, we are unable to process any cancellations or changes.

We offer the following UK delivery services:

Service	Carrier & Method	Estimated Delivery Time
UK Standard Delivery	Royal Mail Tracked 48	2-3 business days
UK Next Working Day	Royal Mail Special Delivery	Next working day (we will despatch your product in the next working day, after purchasing)

We kindly ask that you ensure your delivery address is entered correctly at checkout and that you keep track of your parcel once dispatched.

Responsibility for Delivery: Under UK consumer law, Solta Lingerie (Toss Ltd) is responsible for ensuring the goods are successfully delivered to you.
Failed Delivery Attempts: If a delivery is attempted but fails (e.g., you are not home) and the courier cannot leave it securely or with a neighbour, they will leave a card and/or send a notification asking you to rearrange delivery or collect the parcel.
Parcel Returned to Sender: If the courier attempts delivery multiple times or if you fail to collect the parcel from the depot within their specified period, the shipment will be returned to us. If a parcel is returned to Solta Lingerie due to a recipient error (e.g., incorrect address provided or non-collection), we will contact you to arrange a redelivery (which may incur a new shipping fee) or process a refund for the product price only.

Your Solta Lingerie order will arrive in premium packaging, ensuring privacy and protection, while remaining environmentally conscious.